OMNI Solutions Group Blog

OMNI Solutions Group has been serving the Washington D.C. metropolitan area since 1994, providing IT Support such as technical help-desk support, computer support, and consulting to small and medium-sized businesses.

Situations Can Quickly Deteriorate When Employees Attempt to Resolve IT Issues

Situations Can Quickly Deteriorate When Employees Attempt to Resolve IT Issues

In a world where businesses either pride themselves on their security solutions, or have woefully unsecured networks, you need to understand that one of the most common threats to sensitive corporate data comes from within your organization. User error is the leading cause of data loss and security-related problems, although, it’s important to remember that they often have good intentions that may result in an unfortunate outcome.


One way this happens is with what’s called shadow IT. This is the implementation of technology solutions that may not be sanctioned by your organization’s IT department. For example, an employee might choose to download a free antivirus if they see that their workstation’s antivirus software license has expired. Or, if they don’t have a word processing solution, they may look for alternatives on the Internet. While they may have only good intentions when implementing the solution, this can lead to several security discrepancies that could put your data at risk.

Another way that this might happen is when an employee is working hard on a project in order to meet a deadline, but the software license expires and they are no longer able to access the tools they need to continue working. Rather than go through the proper channels (especially if IT is bogged-down with work, and is unresponsive to urgent requests), the employee might choose to take matters into their own hands and find a solution that works. The employee can now get back to doing their job, but they’ve just implemented shadow IT, which is a major red flag for businesses.

When it comes to shadow IT, the primary concern is the source of the solution. Where did the software that your employee found come from? Depending on what exactly they downloaded, it could be a seemingly-benign open-source software from a reputable website. However, if they found it on some ad-encrusted sketchy corner of the Internet, you might be in trouble. Freeware is often exploited by hackers to spread their influence, knowing full well that people will download it and use it, rather than pay for a software license from a reputable vendor.

The best way to prevent shadow IT is to control the permissions that you provide for your employees on their workstations. Downloading a new software solution often requires administrator permission, so when you remove these permissions from a workstation, you’re forcing the employee to go through the proper channels when requesting a new software to work with. It also helps to educate your employees on how to use the technology solutions your business has adopted--as another reason why they might choose to use something different could be the fact that they’re unfamiliar using other applications.

In general, having a responsive IT department can minimize the trouble that your team has with its IT solutions can be a great deterrent for shadow IT. When they don’t run into hiccups, and they are comfortable using your business’s technology solutions, they won’t feel the need to implement additional solutions that can put your company’s data at risk.

To learn more about shadow IT, and the threats that it poses for your business, reach out to us at 301-869-6890.

Recent comment in this post
Sandra Hopper
There are situations that can quickly that can be deteriorating when their employees have to resolve the IT issue. I have to get t... Read More
Thursday, 23 May 2019 05:23
Continue reading
1 Comment

Mobile? Grab this Article!

Qr Code

Tag Cloud

Security Tip of the Week Technology Cloud Privacy Hackers Best Practices Hosted Solutions Backup Internet Business Business Computing IT Services Productivity Business Continuity Google Malware Software Hardware Windows 10 Miscellaneous Mobile Device Management Innovation Computer Microsoft Disaster Recovery Mobile Computing Mobile Devices VoIP Windows Workplace Tips Managed Service Provider Smartphone Server IT Support Network Security Efficiency Data Virtualization Save Money communications Upgrade Email Small Business Office Android Budget Employer-Employee Relationship User Tips Holiday Chrome Best Practice Telephone Systems Information Technology Recovery Application Quick Tips Outsourced IT Apps Hacking IT solutions Managed IT Microsoft Office Network Data Management BYOD VPN Tablet Business Intelligence Automation Lithium-ion battery Hard Drives Wireless Technology Disaster Going Green Operating System Firewall Gmail Communication Computers Saving Money Managed IT Services Avoiding Downtime Bandwidth The Internet of Things Smartphones Remote Computing Social Engineering Ransomware BDR Cost Management Spam Facebook Private Cloud DDoS WiFi Customer Service Gadgets Alert Biometrics Passwords Humor Government Unified Threat Management Cybercrime Office Tips Browser Password Remote Monitoring Administration Risk Management Big Data Network Congestion Social Health Hosted Solution Proactive IT Streaming Media Mobility Telephony Phone System Bloatware Transportation User Law Enforcement App Storage Avoid Downtime Analytics Cameras Collaboration Robot Best Available Reputation Shortcut SaaS Benefits Tech Support Data storage Printer SharePoint Distributed Denial of Service Business Management HaaS Shadow IT Branding Internet Exlporer Google Drive Printer Server Two-factor Authentication Social Media Teamwork eWaste Colocation Retail IT Technicians Excel Document Management Uninterrupted Power Supply Meetings Applications hacker Near Field Communication intranet Virtual Reality Save Time IT service Internet of Things Apple Laptop Saving Time Computer Accessories WIndows 7 iPhone Buisness Trending Science HIPAA Domains Sports Managing Stress Touchpad Antivirus Customer Relationship Management Marketing Mouse Search Update Safety IT consulting Files Money Instant Messaging Emergency Chromecast Wearable Technology Operating Sysytem PowerPoint Virtual Desktop Networking Entertainment Regulations Phishing Cybersecurity Bluetooth Administrator Running Cable Presentation Maintenance Television Solid State Drive Human Resources Data Breach Reliable Computing Fax Server Access User Error History Education